Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the website fixmycomputertoday.com and the remote computer repair and IT support services provided by Fix My Computer Today ("we," "us," or "our"). By accessing our website, submitting a contact form, or using any of our services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please do not use our website or services.

Fix My Computer Today provides remote IT support and computer repair services to individuals and businesses across the United States. Our services include but are not limited to:

• Virus, malware, and spyware removal and prevention.
• Diagnosis and repair of system errors, crashes, and Blue Screen of Death (BSOD) issues.
• Computer speed optimization, cleanup, and performance tuning.
• Printer, scanner, and peripheral device setup and troubleshooting.
• Software installation, configuration, and updates.
• General IT support and guidance for home and business users.

All services are delivered remotely. We do not offer on-site or in-person repair services at this time.

By using our services, you confirm that:

• You are at least 18 years of age or have the permission of a parent or legal guardian.
• You are the owner of the device being serviced, or you have explicit authorization from the owner to request service on their behalf.
• The information you provide when contacting us is accurate and complete to the best of your knowledge.
• You will not use our services to request help with anything illegal, unauthorized, or harmful to a third party.

Service pricing will be communicated to you clearly before any work begins. We do not charge your card or collect payment without your explicit approval. The following applies to all transactions:

• Upfront pricing: You will be quoted a service fee before the technician begins work. No surprise charges.
• Secure billing: Payment is processed through PCI-compliant channels. We do not store your payment details on our website.
• Refund policy: If you are unsatisfied with the outcome of a session, please contact us within 48 hours. We will work to resolve the issue or discuss an appropriate remedy at our discretion.
• Service plans: If you are enrolled in a recurring service plan, you may cancel at any time by contacting us directly. Cancellation takes effect at the end of the current billing period.

You agree that you will not use our website or services to:

• Engage in any illegal activity or assist others in doing so.
• Request service on a device you do not own or do not have authorization to access.
• Attempt to gain unauthorized access to other systems, networks, or accounts through our service.
• Transmit any viruses, malware, or harmful code through our communication channels.
• Harass, threaten, or abuse our technicians or staff in any way.
• Misrepresent your identity or provide false information when requesting service.

We reserve the right to refuse or terminate service to any user who violates these terms without notice or refund.

All content on this website — including text, images, graphics, logos, icons, and page layouts — is the original work of Fix My Computer Today and is protected under applicable copyright and intellectual property laws. Specifically:

• No copied content: Nothing on this website has been copied, cloned, or reproduced from any other company's website or materials.
• No unauthorized use of third-party assets: All images and branding elements used on this site are either original, licensed for commercial use, or explicitly permitted for use.
• Restriction on copying our content: You may not copy, reproduce, distribute, or republish any part of this website without our written permission.

While we strive to deliver the highest quality of service, Fix My Computer Today provides its services on an "as-is" and "as-available" basis. We make no guarantees that:

• Every issue will be fully resolved in a single session, as some problems may require follow-up or are outside the scope of remote repair.
• Our website will be available without interruption or be free of technical errors at all times.
• Hardware failures or physical damage to a device can be resolved through remote support alone.

If we determine during a session that a problem cannot be resolved remotely, we will inform you promptly and discuss alternative options.

To the fullest extent permitted by law, Fix My Computer Today shall not be held liable for:

• Any indirect, incidental, or consequential damages arising from the use of our services.
• Loss of data, files, or software that occurs outside of our direct actions during a session.
• Issues caused by pre-existing hardware failures, operating system corruption, or conditions beyond our reasonable control.
• Third-party software or services that we install or configure at your request that later cause problems.

In any case, our maximum liability to you shall not exceed the total amount you paid for the specific service session in question.

Our website or technicians may reference or recommend third-party tools, software, or websites during the course of providing support. We are not responsible for the content, privacy practices, or reliability of any third-party services. Any use of third-party tools is at your own discretion and risk. We only recommend tools from reputable, well-known sources.

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be resolved in the appropriate courts located in Texas, and you consent to the jurisdiction of such courts.

We reserve the right to update or modify these Terms at any time. When changes are made, the "Last Updated" date at the top of this page will be revised. It is your responsibility to review these Terms periodically. Continued use of our website or services after any changes are posted constitutes your acceptance of the revised Terms.