Fix My Computer Today ("we," "us," or "our") operates the website fixmycomputertoday.com and provides remote computer repair and IT support services across the United States. This Privacy Policy explains what information we collect when you visit our site or use our services, how we use that information, and your rights regarding it. By using our website or services, you agree to the terms described in this policy.
1. Information We Collect
We only collect information that you voluntarily provide to us through our contact form or when you call us directly. This may include:
- Your name — to address you properly during support sessions.
- Phone number — to contact you to schedule or conduct a support session.
- Email address — to send you session confirmations or follow-up information if you opt in.
- Description of your tech issue — so our technicians can prepare before connecting to your device.
We do not collect payment information through this website. All billing is handled securely through separate, PCI-compliant channels.
2. How We Use Your Information
The information you provide is used exclusively to deliver and improve our services. Specifically, we use it to:
- Respond to your service request and schedule a remote support session.
- Contact you by phone or email regarding your open or recent support case.
- Send you newsletters or service updates, only if you have explicitly opted in.
- Improve the quality of our services based on the types of issues customers report.
We will never use your information for spam, unsolicited marketing, or any purpose unrelated to the service you requested.
3. Our Commitment — No Malicious Activity
Fix My Computer Today is a legitimate, U.S.-based remote IT support company. We want to be completely transparent about our practices:
No malicious software — We never install, distribute, or use malware, spyware, adware, or any unauthorized software on your device.
No hijacking — Remote sessions are initiated only with your explicit permission. You can disconnect at any time by closing the session window.
No cloned content — All content on this website — text, images, and design — is original and created exclusively for Fix My Computer Today.
No data theft — We never access, copy, or store your personal files, passwords, or financial information during a support session.
No unauthorized access — Once a support session ends, our technicians have zero access to your device. No backdoors. No persistent connections.
No deceptive practices — We do not use pop-up scares, fake virus alerts, or scare tactics to pressure customers into purchasing services.
4. Sharing Your Information
We do not sell, rent, trade, or share your personal information with any third parties for marketing purposes. Your information may only be shared in the following limited circumstances:
- Internal team only: Your contact details and issue description are shared with the assigned technician handling your support case, and no one else.
- Legal requirements: We may disclose information if required to do so by law or in response to a valid legal request from a government authority.
- Service providers: Trusted third-party tools we use to operate our business (such as email delivery services) may process your data solely on our behalf and under strict confidentiality agreements.
5. Remote Session Security
When you request remote support, our technician will ask for your permission before initiating a connection. Here is what you can always expect:
- You will be given a unique session code that you must share with the technician — no one can connect without it.
- You can see everything the technician does on your screen in real time.
- You can end the session at any moment by closing the remote access application.
- Once the session ends, the connection is permanently terminated. We have no ongoing access to your computer.
6. Cookies & Website Tracking
Our website may use basic cookies to improve your browsing experience. These are small text files stored locally on your device. We use cookies strictly for:
- Remembering your preferences on return visits.
- Understanding general website traffic patterns to improve our pages (e.g., via Google Analytics, if enabled).
We do not use cookies to collect personally identifiable information or to track you across other websites. You can disable cookies at any time through your browser settings without affecting your ability to use this website.
7. Children's Privacy
Our services are intended for adults aged 18 and older. We do not knowingly collect any personal information from children under the age of 13. If you believe a child has submitted personal information to us, please contact us immediately and we will promptly delete it.
8. Your Rights
You have the following rights regarding the personal information we hold about you:
- Access: You may request a copy of the personal information we have collected from you.
- Correction: You may ask us to correct any inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information from our records at any time.
- Opt-out: You may unsubscribe from any marketing emails at any time by clicking the unsubscribe link or contacting us directly.
To exercise any of these rights, contact us at the information provided in Section 10 below.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, want to exercise your rights, or have a concern about how your information is being handled, please reach out to us directly: